Frequently Asked Questions (FAQ)

Who are you?

Based in Kigali, Kwasetips is the legitime private company under the government laws that remains wholly owned by its founders, Elise. Unlike many other websites, Kwasetips was built without any outside investment or corporate ownership. It remains an independent company today.

We’re not a website for guiding—We are the Guiders.We are your Teachers. In other words, We’re the people you turn to when your PC, Mobile phone aren’t working properly, you need to do something technical, or you want to understand the latest gadgets. We explain it all in simple ways. 

When providing advises and instructions, we use a copious amount of screenshots that make technical processes easy to follow.

We are the people you turn to when you feel in you the lack of some skills and you want to be improved in technology.

What is your mission?

Kwasetips was founded by the Kwase Co Ltd team in 2019 with a mission of helping our readers save time and money through our advices and recommendations. Kwasetips’s writers spend hours researching, testing, breaking, fixing, and re-testing a mountain of products so that our readers don’t have to.

Why Should I trust your recommendation?

Our technical advice and product recommendations come from the same team of experts that have helped hundreds of millions of people fix their gadgets for more than a decade.

At How-To Geek, we adhere to strict standards of journalistic ethics. We never accept money as an incentive to write an article, never recommend products because we have an affiliate deal, and never accept guest posts from people trying to get links on our site. We sometimes receive review units from companies, but we never accept anything as a form of payment for a review.

We strive to write the most accurate, useful articles we can. Our team of experts brings in-depth research, hands-on experience, and decades of knowledge to everything we write. We test every piece of software, other platforms we recommend and fact-check everything before it’s published. If an article has become outdated or has another issue, please contact us at info@kwasetips.com, and we will fix it.

Does your service free cost?

Yes. All advise and great recommendations are hundred percent free. However during the process of teaching you online, Instant online fixing your problem we may ask you to pay some money in order to buy requirements materials due to the nature of your problem. It shall be internet cost, software, etc. 

What is really the service you charge fees?

As we said before, accessing to all our advises and recommendations are free. But the service like App development, Website development, software development, web master, etc. are chargeable in form of negotiation. If you need some of those services, do not hesitate to contact us.

Why do you ask to Make a Donation?

Yes. Because we understand very well the principals and the power of giving and its results. As we do it regularly to others, we encourage people to do the same. The gifts we receive help us sustain this project and reach our mission of helping people in the area of ICT Digital Skills.

How do you manage the gift comes as Donation?

Alright. As we said before, all the gift we receive from different people like you, organizations, institutions, etc. some of them are currently now used by the company itself during the training while other gifts have to be always shared to the people in need for free.

Some gifts may come to us in the one the forms including technological equipment or material, Articles to be publish on our websites, books, or money. Fill the Form to Make a Donation.

How do you get profits?

We are never paid to endorse a particular product. Our editorial team uses our hands-on experiences and comprehensive research of the technology landscape to share advice we truly believe in.

But like most websites, we often use affiliate links. If you click an affiliate link and purchase a product, we may earn a commission. All our product recommendations are chosen independently by our editorial team without any consideration of affiliate relationships.

What is kind of advertisement?

Yes. Of course. But any advertisements on our website are clearly marked with the word “Advertisement,” and any sponsored articles are clearly marked with the word “Sponsored.” Sponsored articles are not written by the editorial staff. Our editorial team is separate from the business arm of the company and maintains editorial independence.

Good. Can I now start advertising with you?

 

Yes. Get your products and services in front of our millions of readers. We offer a range of options, including display ads, newsletter promotions, and sponsored articles. Please contact us at info@kwasetips.com for more information on custom advertising campaigns.

 

For IAB display ads, video ads, and programmatic, we are represented by Future PLC.

 

We strive to use only the highest-quality ads. If a poor-quality advertisement has slipped through the cracks, please let us know at info@kwasetips.com.

No post available about my issue, may I get Computer Help from you?

Yes. But for computer help, we recommend posting in our Facebook Group. You’ll get a much quicker response from our wider community, and some of them have likely experienced the same problem in the past.

 

Do you like Feedback ?

Yes. We always enjoy reading feedback from you about our website, whether you have an idea for an article or a suggestion for something we should do differently. Please direct any feedback to info@kwasetips.com.

Can Anyone Join your Team?

We’re always looking for experienced freelance writers who are passionate, knowledgeable about technology and want to help others. Here’s how to apply. Click here to fill the form.

 

Contact Us

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